Terms & Conditions

These Terms and Conditions apply when ordering online from:
Conway Fish Trading (Aust) Pty Ltd
Address: 11-21 Wingfield Street, Footscray, Victoria
Public phone: 03 9689 3400

(Hereinafter referred to as “Conway” or “We” or “Us” or “Store”)
These Terms and Conditions apply to you as a client for online ordering (hereinafter
referred to as “you” or the “user” or the “client”)


Subject to applicable legal regulations in force, Conway may, in our discretion, from time
to time amend or otherwise modify the Terms and Conditions of Use. We recommend
that the user carefully reads, each time you order online, the Terms and Conditions as
they may affect your rights.

These Terms and Conditions describe the general online ordering terms and conditions
between Us and You and different rights and obligations of the Parties.

For the sake of clarity, these Terms and Conditions apply (also) in case of online
ordering through the application (hereinafter referred to as the “online ordering
application” or the “application“; the applications is the online ordering application used
by the Client to place its order for different products and/or services (hereinafter referred
to as the “products” and/or “services”).

The online ordering application is owned and operated by the licensor of the license
agreement regarding the use of the application in order to order online.

Without affecting the generality of the present Terms and Conditions and for the sake of
clarity the user must also respect the license agreement regarding the use of the
application in order to order online.

Conway shall make all the necessary diligences to ensure that the information in relation
with the online ordering is accurate and reliable. However, this cannot be infallible and
errors may sometimes occur. You should take appropriate steps to verify all information
in relation with the online ordering before using it. To the maximum extent permitted
according to the applicable law, Conway disclaims any warranty or representation of any
kind, whether express or implied, as to any matter whatsoever relating to the online
ordering, including without limitation the availability of the online ordering application.

Conway, may from time to time revise the information in relation with the online ordering
application and/or process and reserves the right to make such changes without any
obligation to notify any past, current or prospective clients. In no event shall Conway be
liable for any indirect, special, incidental or consequential damages arising out of any
use of the information contained herein and/or in relation with the online ordering

By ordering online, you acknowledge and agree that the use of the online ordering
application and/or processes at your own risk and the maximum extent permitted
according to the applicable law, in no circumstances, shall We be liable for any direct,
indirect, incidental, special, consequential, or punitive damages, losses, costs or
expenses nor for any loss of profit that results from the use of, or inability to use this
online ordering and/or any application and/or material on any site linked to this online
ordering application (including but not limited to any viruses or any other errors or
defects or failures in computer transmissions or network communications) even if We
have been advised of the possibility of such damage. In addition, no liability can be
accepted by Us in respect of any changes made to the content of the online ordering
application and/or process by unauthorized third parties. All express or implied
warranties or representations are excluded to the maximum extent permitted according
to the applicable law.

The online ordering application and/or process may include content, information or links
to third parties or third party sites. Conway is not responsible for the content of any such
sites or neither for the content of any third party advertising or sponsorship nor for
compliance of such with any regulations. The links may be accessed at the user’s own
risk and Conway makes no representations or warranties about the content,
completeness, or accuracy of these links or the sites hyperlinked to this ordering online
application. You agree to hold harmless and relieve Conway from any liability
whatsoever arising from your use of information from a third party or your use of any
third-party website.

Except otherwise expressly mentioned, all the information in relation with the online
ordering application (including without limitation the images, buttons and text) are
property and/or available with the permission of the licensor of the license agreement
regarding the use of the application in order to order online and holds usage rights over
them and, may not be copied, distributed, or reproduced or transmitted in any form or by
any mean, electronic, mechanical, photocopying, recording or otherwise, without its prior
written permission.

The content referring to specific products (e.g. food items), arrangement and texts layout
of the online ordering application and/or process, the trademarks, and any other content,
are proprietary and are protected according with the legal regulations in force and
cannot be used in any way without the express written permission of Conway.
The Client does not obtain any license or right regarding the information in relation with
the online ordering and/or application.

If you decide to order online using the online ordering application, you may be asked to
provide full contact details and/or to create an account and you may need to accept
cookies. You must keep your data confidential and must not disclose it to anyone.
Conway reserves the right to suspend the use of the online ordering application and/or
process if you breach the Terms and Conditions.

You acknowledge and agree that all orders are treated as an express intention to
purchase the nominated products and/or services for the agreed online prices and We
treat this as an binding offer from you to purchase such products and services. Any
variations must be in writing, otherwise they will not be binding on either party.
The acceptance of any order for any of the products and/or services shall be at the
entire discretion Conway. Our acceptance of an order may occur by a message just after
the user places the order.

Conway reserves the right to refuse any service, terminate your access to the online
ordering application and/or process, remove or edit any content or accept your order/s in
its sole discretion and without prior notice to you.
Conway’s online ordering application must only be used by persons over the age of
eighteen (18) years, or the minimum legal age as permitted by the law or otherwise
under the supervision of an adult or guardian.

Any products and/or services provided through the online ordering application are done
so on an “as is” and “if available” basis and Conway expressly excludes any warranties,
conditions, representations or other terms with respect to the online ordering or the
content or products displayed on it, whether express or implied, unless expressly stated
to the contrary.

The pictures of the products are for presentation only. The ordered products may have
differences (e.g. colour, form, etc.) towards the photos existing on the site.

You may be automatically directed to an online listing referring to Your nearby Conway
store location. In addition, if you order on-line, the price charged may be different to the
price for the Products had they been ordered in-store or by telephone.

The online order once placed cannot be modified or cancelled either through the website
or offline by calling Conway’s store. Anyhow, if you wish to cancel or complain about
your order, please call your local Conway store, details of which will be included in the
confirmatory e-mail sent to you upon placing your order and We can see how we can
help you.

We will aim to provide you with your ordered products as close as possible to your
requested collection time but we cannot guarantee the collection time in all the cases.
Collection time may be affected during peak times or due to a power outage.
Risk in the Products shall pass to the Client on pick up.

You are responsible for maintaining the confidentiality of your personal details, password
and payment details. You agree to accept full responsibility for all your activities in
relation with the online ordering (application).

You may not assign, sub-license or otherwise transfer any of your rights under these
terms and conditions. In case any provision of this agreement is and/or becomes void,
illegal, invalid or inapplicable, it shall not affect the validity or the applicability of the other
contractual clauses, which shall continue to be in force and to produce legal effects as if
the void, illegal, invalid or inapplicable clause was not part of this agreement.
This Terms and Conditions do not affect your statutory rights.

Conway’s trademarks, as well as the related trademarks of others and related
proprietary property are protected from copying and simulation under national and
international laws and are not to be reproduced or copied without the express written
permission of Conway.

To the fullest extent permitted by law, Conway’s excludes all liability arising out of its
supply of the Products and in particular shall not be responsible for any loss or damage,
arising directly or indirectly out of or in connection with delay beyond the estimated
pickup time; any circumstances over which Conway’s had no control of the
consequences and which the Store could not avoid by the exercise of reasonable care,
or any indirect or unforeseeable loss suffered or incurred by the Client or others. In any
event, Conway’s liability to the Client shall not exceed the total price charged for the
relevant products/and or services.

This terms and Conditions shall be governed by and construed in accordance with the
laws of the country in which the Store is headquartered and the Store and any dispute
arising out of or in connection with these shall be settled by the competent courts from
the headquarter of the Store, excluding the possibility of reference to conflict of laws.

Terms and Conditions for Vouchers and Giveaways

Win 1 of 4 $200 Seafood Vouchers and G


  1. Information on how to enter and prizes form part of these Conditions of Entry. Participation in this promotion is deemed acceptance of these Conditions of Entry.
  2. Entry is only open to Australian residents. Employees and immediate families of the Promoter, employees and their agencies associated with this promotion are ineligible. Immediate family means any of the following: spouse, ex-spouse, de-facto spouse, child or step child (whether natural or by adoption), parent, step-parent, grandparent, step grand-parent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister, or 1st cousin.
  3. The Promoter reserves the right, at any time, to verify the validity of entries and entrants (including an entrant’s identity, age and place of residence) and to disqualify any entrant who submits an entry that is not in accordance with these Conditions of Entry or who tampers with the entry process. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of these rights.
  4. Single entry permitted only (per person). To be eligible the entrant must complete an entry form either online at conwayfish.com.au or via social media platforms such as Facebook, Instagram, and Twitter or in store.
  5. If there is a dispute as to the identity of an entrant, the Promoter reserves the right, in its sole discretion, to determine the identity of the entrant.
  6. Promotion commences on 01/04/2019 at 8am AEST. Entries close at 11.59pm AEST on 28/05/2019. The three (4) winners will be notified by email by 30/05/2019.
  7. No responsibility accepted for late, lost or misdirected entries. Incomplete, indecipherable or illegible entries will be deemed invalid.
  8. The Promoter’s decision is final and no correspondence will be entered into.
  9. The prize pool includes four seafood vouchers. Each voucher is made up $100 each to purchase in Fresh Fish or Hot Fish outlet.
  10. The Four winners will be drawn randomly and each winner will receive one (1) seafood voucher.
  11. Prize, or any unused portion of this prize, is not transferable or exchangeable and cannot be taken as cash.
  12. If the winner of the prize is under the age of 18 years, the prize will be awarded to the winner’s nominated parent or guardian.
  13. Subject to the unclaimed prize draw clause, if for any reason a winner does not redeem an element of the prize at the time stipulated by the Promoter, then the prize or that element of the prize will be forfeited.
  14. The Promoter may conduct such further draws at the same place as the original draw in order to distribute the prize if it remains unclaimed by the date, subject however to any written directions given by a regulatory authority.
  15. If this promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the control of the Promoter, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law (a) to disqualify any entrant; or (b) subject to any written directions from a regulatory authority, to modify, suspend, terminate or cancel the promotion, as appropriate.
  16. Except for any liability that cannot be excluded by law, The Promoter (including its officers, employees and agents) excludes all liability including negligence), for any personal injury; or loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the Promotion, including, but not limited to, where arising out of the following: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); (b) any theft, unauthorized access or third party interference; (c) any entry prize claim that is late, lost, altered, damaged or misdirected (whether or not their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in prize value to that stated in these Conditions of Entry; (e) any tax liability incurred by winner or entrant; or (f) use of the prize.
  17. The Promoter collects personal information in order to conduct the Promotion. Entry is conditional on providing this information. Unless otherwise advised, the Promoter may also use the information for promotional, marketing and publicity purposes, including sending electronic message and telephoning the entrant, for an indefinite period. Entrants should direct any request to access, update or correct information to the Promoter. All entries become the property of the Promoter.
  18. Entrants consent to the Promoter using the entrant’s name, likeness, image and/or voice in the event they are a winner (including photograph, film and/or recording of the same) in any media for any unlimited period without remuneration for the purpose of promoting this competition (including any outcome), and promoting any products manufactured, distributed, and/or supplied by the Promoter.
  19. The Promoter is Goulas Nominees Trading as Conway Fish Trading A.B.N 578 636 278 084.