Shipping Details

 To receive a retail Fresh on Line order the following day it must be placed by 12 pm on the previous day. All pickup Fresh on Line orders will be from our retail shop at 11-21 Wingfield Street Footscray.

For home delivery, orders are needed to be placed prior to 12 pm for delivery the next day. Minimum of $175 purchase is required. Shipping fees will be calculated at checkout and are subject to location.  We now deliver to most of Regional Victoria. You will be contacted by staff with the delivery times.

Please note for the entire month of December, minimum order and conditions will vary to accommodate increase demand for the Christmas period.

Delivery Method 

We use trusted third-party courier services to deliver your order.

Please note: 

  • Our courier partners do not provide tracking links or delivery notifications.  
  • Deliveries are completed within your selected delivery day/time window at checkout.  
  • Exact delivery times cannot be guaranteed.  

 Delivery Requirements 

To ensure the best experience: 

  • Please ensure someone is available at the delivery address to receive your order.  
  • If no one is present, the courier may leave the order in a safe place at their discretion.  
  • Once the order has been delivered, responsibility transfers to the customer. 

For Click and Collect service, there is a minimum requirement purchase of $75 with a $3 packing and handling fee.

Please provide any special instructions in the Notes section and we will endeavor to accommodate you with all your requests

Please do not hesitate to contact us on 9689 3400 should you have further questions.

Delivery terms and conditions

ConwayFish Trading (Australia) Pty Ltd (ACN: 129 665 005) (ABN 58636278084) 

How we deliver

What are your delivery time frames?

Once you’ve received your order confirmation email, please allow:

  • Metro delivery: Next day if you place your order before 12 noon the previous day. We usually deliver between 10 am – 3 pm time frame.
  • Regional Victoria delivery: We deliver on Wednesdays and Fridays. Please ensure that you place your order by Monday for Wednesday delivery and place your order on Wednesday for Friday delivery. There is a flat $22.50 delivery fee for all of Regional on line orders. 
  •  We always strive to ensure on-time delivery, but there may be instances when packages may be delivered past the estimated time allocated.

 Can I change my delivery address after my order has been placed?

Once you receive your shipping confirmation email, it may be possible for the driver to change your delivery address or redirect your order. Please contact our office directly.

Please note that fresh and frozen seafood need to be placed in refrigeration as soon as possible in order to avoid spoiling  so its imperative someone is home to place items in fridge. This is the responsibility of you, our valued customer. If however there is no one at home and no authority to leave is given, the seafood order might be returned to our depot to avoid spoilage and a refund of up 70% may be given.

Please note:

  • If the driver believes the location is not secure, they will not leave the package unattended
  • If you opt to leave your order unattended, Conway’s will not be responsible for any lost or stolen packages

I gave authority to leave, but the driver didn’t leave my package. Why?

Safely delivering your package is Conway’s priority. If the driver believes the location is not secure, they will not leave the package unattended.

 What if I’m not home when my order arrives?

  • If the driver believes the location is not secure, they will not leave the items unattended
  • The seafood order might be returned to the depot to avoid spoilage and a refund of up to 70% may be given.

 Will I have to sign for my delivery?

If you provide authority to leave during checkout, you will not be required to sign for your delivery. We are aiming for contactless delivery. We may on occasion take a photo to confirm delivery of order.

If you don’t provide authority to leave, you may be required to sign for your delivery.

 I didn’t pick up my package, and it’s been returned. What happens now?

Please contact office to make alternative arrangements.

 The driver has not delivered my order due to access issues to my address. Why has this happened when your website allowed me to use that address in the checkout?

In rare cases we may not be able to deliver to certain addresses that our drivers deem to be unsafe, inaccessible or in certain remote areas; e.g. narrow dirt roads, steep driveways etc. In these instances, our carriers are often not aware of the issue until they attempt the delivery.

Returns

 Once an order has been delivered and accepted, we will not accept returns or refunds. 

Refund of items out of stock

Due to high demand, sometimes we may sell out of the item you have requested in your order. If this is the case, you will be notified via an email confirmation in the morning of your delivery day and on the delivery docket of any items we were not able to fulfill. We will refund this item from your order and send you an email to notify you that the refund has been processed. Or alternatively, we will contact you and discuss a different product that might suit your needs.  Can’t find the answer to your question?

SEND US YOUR QUESTION

At peak times it may take 1-2 business days to reply to your query.

Call us on  96893400 for any query or questions.

  • © Copyright Conway 2015